Shipping Policy

Hold Fast Knives
101 W. Olive Ave, Fresno, CA 93728
Last updated: September 2026

This policy covers online orders from holdfastknives.com. In-store purchases are picked up at the shop unless we agree otherwise.

1. Processing time
Orders are usually packed within 1–3 business days after payment clears (Monday–Friday, excluding holidays). Custom work, sharpening sent with an order, or items waiting on a shipment may take longer. If there will be a delay, we will email you.

2. Shipping methods and cost
Available methods and prices are calculated at checkout based on destination, package size, and weight.

Typical options (when offered at checkout):

  • USPS Ground Advantage / Priority
  • UPS Ground
  • Other methods we enable in the cart

Shipping charges are non-refundable once the order has shipped, except when we sent the wrong item or the package arrived damaged because of an error on our end.

3. Local pickup
Pickup is available at:

Hold Fast Knives
101 W. Olive Ave
Fresno, CA 93728
Phone: (559) 552-2890

Choose local pickup at checkout when it is offered. We will email you when the order is ready. Bring a photo ID that matches the order name. Uncollected pickup orders may be canceled and refunded minus any non-recoverable fees after 14 days, unless we agree on a later pickup.

4. Where we ship
We ship within the United States to addresses the carrier will accept.

We do not ship products that are prohibited in the destination city or state. Some knives and automatic knives cannot legally be mailed or delivered to certain places. You are responsible for knowing the law where the package is going. If a destination is restricted, we may cancel that line item or the whole order and refund the canceled portion.

We may refuse or cancel a shipment if:

  • The address is incomplete or undeliverable
  • The item is restricted for that location
  • We suspect fraud or an underage buyer
  • The carrier will not accept the package

5. PO Boxes and military addresses
PO Boxes are accepted only when the selected method delivers to PO Boxes (usually USPS). UPS generally cannot deliver to a PO Box.

APO/FPO/DPO may be available through USPS only. Delivery times vary and tracking can be limited.

6. International
We do not currently offer standard international checkout. If that changes, duties, taxes, and customs delays are the buyer’s responsibility. We do not ship items that cannot legally leave the U.S. or enter the destination country.

7. Risk of loss
Title and risk of loss pass to you when the carrier scans the package. After that, lost, stolen, or delayed packages are handled with the carrier. Keep your tracking number.

8. Delivery, delays, and failed delivery
Delivery dates shown at checkout or in tracking are estimates, not guarantees. Weather, carrier backlog, incorrect addresses, and held packages can add time.

If a package is returned to us because of a bad address, refused delivery, or an unclaimed notice:

  • Contact us at holdfastknives25@gmail.com
  • We can reship after you pay the new shipping charge
  • Or we can refund the product minus original shipping and any carrier return fee

9. Damaged packages
If the box arrives crushed, opened, or the knife is damaged in transit:

  1. Photograph the box and the item before you throw anything away
  2. Email holdfastknives25@gmail.com within 48 hours of delivery, with the order number and photos

We will file or help with the carrier claim and replace or refund as appropriate.

10. Lost packages
If tracking stops or the carrier marks the package delivered and you do not have it, email us within 7 days of the last scan / “delivered” date. We will open a carrier investigation. Replacement or refund is decided after that process. We are not responsible for theft after a confirmed delivery scan to the address you gave.

11. Restricted and age-restricted items
By ordering you confirm you are 18 or older (or the legal age where you are) and that you may legally receive the item at the ship-to address. We may request ID. We do not ship to third parties to dodge local restrictions.

12. Order changes and address changes
Email holdfastknives25@gmail.com as soon as possible. We can change an address only if the order has not been labeled or handed to the carrier. After that, the carrier’s rules apply.

13. Contact
Hold Fast Knives
101 W. Olive Ave, Fresno, CA 93728
Email: holdfastknives25@gmail.com
Phone: (559) 552-2890

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